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Shipping

Delivery Details (France)

Delivery is by Colissimo within 3 to 5 business days. In case of exceptional events beyond our control (bad weather, natural disasters ...) delays may be generated.

Shipping costs are calculated by Colissimo according to the total weight of the package.

You will receive your parcel by hand at the address indicated during the order. If you are not present at the time of delivery, the package will be deposited in your mailbox if the size of it allows it. Otherwise, it will be deposited at the nearest post office and you can recover it by providing you with the notice in your mailbox and a piece of identification.


Delivery Details (International)

Delivery is by Colissimo or Chronopost within 5-7 business days. In case of exceptional events beyond our control (bad weather, natural disasters ...) delays may be generated.

Shipping costs are calculated by Colissimo or Chronopost according to the total weight of the package.

You will receive your parcel by hand at the address indicated during the order. If you are not present at the time of delivery, the package will be deposited in your mailbox if the size of it allows it. Otherwise, it will be deposited at the nearest post office and you can recover it by providing you with the notice in your mailbox and a piece of identification.


Breakage or loss of your package

In case of breakage of your parcel during the delivery, the return will be supported by the site and your order will be returned to you as soon as possible.
If your package has been lost by the carrier, an inquiry will be opened and your order will be returned free of charge once the confirmation by the latter that the package has been lost. You also have the possibility to request a refund of your order in the event of a loss or breakage of your parcel.


Follow your delivery at any time

You can track your delivery throughout its delivery on the site Colissimo (www.colissimo.fr) by entering the number of package that was provided after your order. The tracking number is put online in the "My account / My orders" section at the time of shipment of your package. Note that the shipping of your package is within 48 hours (business day) after payment of your order.

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